STAY UP TO DATE WITH THE NEWS
Receive exclusively our newsletter with trends, promotions and much more.
Português
General Terms of Use
Introduction
These general terms of use (hereinafter referred to as “General Terms of Use”) concern the use of the online platform available at www.arezzoportugal.com (hereinafter referred to as “Arezzo Portugal Online Store”), developed and owned by BF TO WOMAN, LTDA, CNPJ: 516247336.
In particular, these General Terms of Use regulate the use of the Arezzo Portugal Online Store by interested parties who register there in order to become customers, (hereinafter “Buyer” and/or “Buyers”) and, as well, by suppliers (hereinafter “Supplier” and/or “Suppliers”) who intend to make their products available (hereinafter “Products”) for acquisition by the former, through an order process to be carried out under the terms provided here for the purchase and sale of Products between Users and which may include one or more Products.
Arezzo Portugal will not be responsible for the activity of Users in the Arezzo Portugal Online Store, and is in no way bound to approve, consent or in any way control their activity, and all activities permitted to Users may be carried out in the Arezzo Portugal Online Store. , within the limits established in these General Terms of Use, other complementary documents and applicable legislation, and sold all types of products, except those expressly identified in the “List of Products Not Allowed in the Arezzo Portugal Online Store” as well as others that Arezzo Portugal will define at any time and any and all products whose trade is prohibited by national law.
The use of the Arezzo Portugal Online Store is subject to prior and express acceptance of these General Terms of Use by Users who, without prejudice to the provisions of item 2 below, will have to express their full consent to them at the time of their registration in the Store Online.
These General Terms of Use are permanently available on the Arezzo Portugal Online Store for consultation and printing by any interested party, who can also save them in digital format, at any time.
1. FRAMEWORK OF THE arezzo portugal ONLINE STORE AND FUNCTION OF arezzo portugal
1.1 Through the Arezzo Portugal Online Store, Arezzo Portugal grants Suppliers the opportunity to sell Products to Buyers and the latter the possibility of purchasing them from Suppliers, also allowing Buyers, among other activities to be defined at each moment, to share and disclose the Products they purchase, the Products they would like to purchase, and the Products they think third parties may be interested in purchasing.
1.2 Therefore, Arezzo Portugal’s role focuses on the management, promotion, maintenance and development of the Arezzo Portugal Online Store, taking part in transactions that are or will be promoted and/or carried out through it, thus being an integral part of the orders. Buying and selling business is carried out between Users and Arezzo Portugal. Arezzo Portugal is an integral part of the purchasing process, providing users with the essential forms of payment for Products, receiving directly from Buyers the amounts paid by them as price and subsequently delivering them to Suppliers under the terms agreed with them.
2. ACCEPTANCE OF GENERAL TERMS OF USE
2.1. Users must carefully read these General Terms of Use before registering at the Arezzo Portugal Online Store and carrying out any actions there (especially any Orders), and printing and archiving them is also advisable.
2.2. As mentioned above, Users express their consent to these General Terms of Use when registering at the Arezzo Portugal Online Store, this consent being renewed by Buyers whenever they place an Order and by Suppliers whenever they accept them.
2.3. Arezzo Portugal may change the content of these General Terms of Use at any time and without prior notice, including the possibility of changing any of its complementary documents.
2.4. When using the Arezzo Portugal Online Store – including placing Orders – the General Terms of Use and other documents complementary to them will apply, namely those referred to in the Introduction, and these documents must be read, analyzed, understood and interpreted. always be done in a joint, integrated and complementary way.
2.5. The General Terms of Use in force on the date it was completed will apply to a given Order and not others that may be in force on the date any claim or dispute arises.
3. USER RESPONSIBILITY
3.1. Liability arising from the use of materials protected by The intellectual and industrial property rights contained in the Arezzo Portugal Online Store will be exclusive to the user.
3.2. If the Buyer wishes to delete their registration at the Arezzo Portugal Store, they can easily do so in the area designated for the buyer, with the respective personal data and other information made available by the Buyer in question being deleted under the terms of the Privacy Policy mentioned in Point 14 of these General Terms of Use.
4. ACTIVITIES OF USERS NOT REGISTERED IN THE ONLINE STORE
4.1 Until the successful completion of a Buyer’s registration, they will always be able to access the Arezzo Portugal Online Store having access to the content made available by the suppliers, and will also be able to place orders, being requested only the data necessary to complete them. All actions on the Platform require prior registration/login.
5. BUYERS’ ACTIVITIES IN THE ONLINE STORE arezzo portugal
5.1 Purchase Products: Each Buyer may place Orders, or simply add Products that interest them to their respective “Shopping Cart”, anywhere on the platform.
5.2 Arezzo Portugal reserves the right to change the list of activities available to Buyers in the Arezzo Portugal Online Store, in any way and at any time that, in its sole discretion, it deems convenient, useful or necessary.
6. PLACING ORDERS BY BUYERS arezzo portugal
6.1. The Order process will necessarily include the following phases:
6.1.1. Product(s) Choice Phase: The Buyer must choose the product(s) subject to their Order that are present in the online store;
6.1.2. Order Instruction Phase: The Buyer must provide the information requested throughout the Order process, which will consist, in particular, of the delivery address, shipping method, payment method and tax identification number;
6.1.3. Confirmation Phase: The Buyer must confirm the correctness and authenticity of all elements provided by him, as well as his acceptance of the price(s) of the Product(s) subject to the Order, shipping costs, deadline delivery date indicated by Arezzo Portugal for each Product subject to the Order, and other expenses possibly associated with it and, as well, analyze and, if applicable, provide your consent, to the “Shipping, Returns and Exchanges Policy” of Arezzo Portugal;
6.1.4. Payment Phase: The Buyer must indicate which payment method he intends to use for the purpose of paying for the Product(s) subject to the Order;
6.1.5. Order Finalization Phase: The Buyer must close his Order, with the consequences referred to in item 6.2. below, selecting the option indicated in the Arezzo Portugal Online Store to do so;
6.1.6. Arezzo Portugal Confirmation Phase: The Buyer will receive an email in which Arezzo Portugal will confirm the successful completion of the Order, indicate an “Order Number” that the Buyer must use in all subsequent communications with the Supplier, deliver the invoice relating to the transaction.
6.2. At the end of the order process, the Buyer validates it by expressing their full and complete acceptance of these General Terms of Use, which implies, in particular, acceptance of the chosen Product(s), respective price and description, as well as the assumption of all rights and obligations arising from these General Terms of Use and other documents referred to herein, in particular the “Shipping, Returns and Exchanges Policy” of Arezzo Portugal.
6.3. After completing the Order process, described in item 6.1. above, the Supplier in question must prepare the order, in accordance with the shipping policy, so that the carrier can pick up the Product and deliver it to the Buyer’s address or to a carrier delivery point if that was the option chosen, thus fulfilling all legal duties to which it is subject under current legislation.
6.4. In the message referred to in item 6.1.6. above, will also be sent by Arezzo Portugal to the Buyer, in addition to the information required by law, it will contain all the data entered by the latter during the Order process, the latter having to verify their accuracy and, if necessary, immediately notify Arezzo Portugal of any necessary changes, and you are therefore solely responsible for any consequences of any error or oversight in filling out the Order.
6.5. Arezzo Portugal gives the Buyer the opportunity to monitor the execution of the Order in the Arezzo Portugal Online Store, at any time after its completion.
6.6. Completion of the Order will constitute proof of the order, in accordance with legal provisions, allowing the amounts appearing on the respective receipt to be charged.
6.7. Buyers and Suppliers agree that the Computerized records, kept in Arezzo Portugal’s computer system under secure conditions, provide proof of communications made, as well as Orders and payments made.
7. PAYMENT OF ORDERS BY BUYERS
7.1. Arezzo Portugal will entrust an external entity to guarantee the full, safe and correct execution of payments made by Buyers in the Arezzo Portugal Online Store, namely the inviolability of the bank details provided by Buyers.
7.2. Payment for the Product(s) purchased at the Arezzo Portugal Online Store must be made via credit card or ATM payment under the terms indicated in the “Payment Policy” document.
7.3. The invoice relating to each Order will be issued by Arezzo Portugal and will be sent to the Buyer, accompanied by the information provided by the Buyer (no changes will be permitted after the invoice has been issued).
7.4. The prices of the Products are clearly indicated in the Arezzo Portugal Online Store, and are expressed in euros (€); these prices do not include: (i) shipping costs for the Product(s) purchased; (ii) the amounts corresponding to any taxes and/or import customs duties that are due for the importation of these products, expenses that will be borne by the Buyer who places the Order.
7.5. The shipping costs for the Product(s) purchased, which may vary according to the shipping method, the value of the Order, the weight and destination of the same(s), will be presented in a detailed manner before finalizing the Order.
7.6. When we process your order, we will inform you as soon as possible by email if any of the products included in your order are not available. In this case, we will not charge any amount for said product.
8. DELIVERY OF ORDERS TO BUYERS
8.1. Arezzo Portugal, together with the Supplier selling the Product(s) purchased and the Carrier will honor the orders duly completed in the shortest possible time, carrying out the respective shipment in accordance with the “Shipping, Returns and Exchanges Policy” made available to the Buyer Arezzo Portugal and accepted upon completion of the order.
8.2. In some cases, Arezzo Portugal will not be able to confirm a specific delivery date when the Buyer places his order. In these cases, it will provide the best estimate, usually indicating a range of days. Furthermore, the Buyer may check the status of their order at any time in their personal area of the Arezzo Portugal Online Store or by contacting customer service via email at support@arezzoportugal.com.
8.3. Upon delivery of the Products to the Buyer, the Buyer must carefully check:
a) That the tamper-proof label (if applicable) remains intact and that the packaging has not been damaged or altered in any way;
b) That the Product(s) delivered correspond(s) to the Product(s) purchased in the Arezzo Portugal Online Store; It is
c) That the number of the Product(s) delivered corresponds to the quantity of the Product(s) purchased in the Arezzo Portugal Online Store;
d) That the product is in good condition.
8.4. The Buyer must immediately report, via email to support@arezzoportugal.com, any violation of the tamper-proof label on the Product packaging (if applicable) or if the number of items/packaging or indications does not correspond to that indicated on the respective invoice or if the product is defective by contacting Loja Online Arezzo Portugal and indicating the Order in which the problems occurred.
9. ORDER GUARANTEES
9.1 Compliance with the legal procedures applicable to the sale of products through transactions concluded remotely for suppliers of goods, in particular as discounts that are used for consumers, is the responsibility of Arezzo Portugal.
9.2 As a result of the provisions of item 9.1 above, Suppliers are obliged, vis-à-vis Buyers and Arezzo Portugal, to fully and timely comply with the obligations indicated and established therein, all in accordance with applicable law and the respective “Shipping, Returns Policy and Exchanges” by Arezzo Portugal.
10. RIGHT TO FREE RESOLUTION
10.1. To exercise the right of Free Resolution, the Buyer will have to return, under registered mail and within 14 days from receipt of the order, all material received. This material must be new and complete, as at the time of receipt of the order, and the products must be returned to us in their original condition.
10.2. The Buyer must send an email to support@arezzoportugal.com or contact us via the messaging channel available in the “Orders Area” expressing their intention to return and their reasons.
10.3 In addition to what is mentioned in item 10.2. precedentand, the Buyer will find in the “Orders Area” of the Arezzo Portugal Online Store all the necessary means for the full and timely exercise of their legal rights, being able at any time to have real-time access to the “status” of all Orders that carried out and, at that same moment, choose to exercise your “right of free resolution” on the Product(s) that comprise it, if the requirements for exercising the right in question are met.
10.4 To exercise the right and free resolution, within 14 working days, under the provisions of Decree-Law no. 24/2014, of 14 February, amended by Law 47/2014 of 28/07 and Decree Law no. .º 47/2014, of 28/07 return, exchange or activation of the product warranty, Buyers should consult the “Shipping, Returns and Exchanges Policy” of the Arezzo Portugal Online Store.
11. QUALITY AND CHARACTERISTICS OF PRODUCTS
11.1 Suppliers guarantee that the Products made available in the Arezzo Portugal Online Store are in accordance with current national and community legislation, being individually responsible for any non-compliance.
11.2 Suppliers undertake to follow some sustainability principles such as recycling and choosing durable raw materials; ethical and sustainable products; transparency in actions, such as water, energy consumption and working conditions; and local production.
11.3. The images and colors of Products published on the Arezzo Portugal Online Store may differ from their effective images and colors due to the display settings of local systems and/or devices used by Buyers to view them.
11.4. Suppliers assure Arezzo Portugal that when selling these products using the Arezzo Portugal Online Store, they respect all applicable standards and rules, including, but not limited to, the provisions of Law 98/2015, of August 18, with the amendments to the DL No. 120/2017, of September 15th.
12. FOR COMPLAINTS AND COMPLAINTS
12.1. For complaints and complaints regarding the online store you can contact it via the following email support@arezzoportugal.com or additionally through our complaints book. More information on the State Consumer Secretariat website: www.consumidor.gov.br
13. ONLINE STORE MANAGEMENT arezzo portugal
13.1. Suppliers acknowledge that the management of the Arezzo Portugal Online Store is the responsibility of Arezzo Portugal and that they do not have any right or expectation to interfere in these activities.
13.2. Suppliers further acknowledge that Arezzo Portugal is perfectly free to, at its discretion, authorize the entry of any new Suppliers or eliminate the accounts of those who, in its free and exclusive discretion, harm the functioning of the Arezzo Portugal Online Store. or contribute in any way to some type of imbalance in the relationship between all Suppliers.
13.3. Arezzo Portugal is not responsible for any inconvenience or damage caused to Suppliers and Buyers due to the use of the internet, particularly those resulting from disruption of the respective service, external intrusion, anomalies caused by computer viruses or any other cause which is foreign.
14. PRIVACY POLICY
14.1. Arezzo Portugal manages Users’ information in accordance with the legal provisions applicable to the protection of personal data, as specified in the specific section of the Arezzo Portugal Online Store entitled “Privacy Policy”.
15. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS
15.1. The information made available by Arezzo Portugal or third parties in the Arezzo Portugal Online Store is protected in accordance with the legal provisions relating to industrial and intellectual property rights and other rules set out in the specific section of the Arezzo Portugal Online Store entitled “Industrial and Intellectual Property Policy Intellectual”.
16. CONFLICTS AND JURISDICTION
These General Terms of Use are subject to Portuguese law and any disputes arising from their interpretation, integration or execution will be resolved by the courts of the district of Lisbon, the Parties expressly renouncing the jurisdiction of any other Court.
Pursuant to Law No. 144/2015 of September 8, in the event of a dispute, the parties may resort to an Alternative Consumer Dispute Resolution entity, with the territorially competent authority for this purpose being the Consumer Conflict Arbitration Center in Portugal. Consumo de Lisboa, located at Rua dos Douradouros, 116, 2º 1100-207, Lisbon, available at www.centroarbitragemlisboa.pt Or, outside Portugal on the RLL Platform, of the European Commission, accessible at: https://ec.europa. eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
INTELLECTUAL AND INDUSTRIAL PROPERTY POLICY
1. GENERAL PRINCIPLE
1.1. The Rights relating to intellectual and industrial property such as brands, logos, texts, photographs, icons, images, as well as graphic design, source code and other software elements contained in the Arezzo Portugal Online Store are the property of Arezzo Portugal, and are therefore , subject to intellectual and industrial property rights, protected by Portuguese and international legislation.
2. PRIOR WRITTEN AUTHORIZATION
2.1 The availability of Products in the Arezzo Portugal Online Store does not imply on the part of Arezzo Portugal the waiver, transmission, total or partial assignment of rights derived from intellectual and industrial property, nor does it assign rights of use, alteration, exploitation, reproduction, distribution or communication public information about these contents, without the prior and express written authorization of the respective rights holders.
2.2 The provisions of the preceding paragraph do not prevent the rights of viewing and obtaining a private backup copy of the contents referred to therein, provided that: (i) these rights are exercised in accordance with the principles of good faith; (ii) their intellectual and industrial property remains unchanged; and (iii) are exercised without profit-making intentions and exclusively for the User’s personal and exclusive information.
3. USER RESPONSIBILITY
3.1. The responsibility arising from the use of materials protected by intellectual and industrial property rights contained in the Arezzo Portugal Online Store will be exclusive to the user.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY POLICY AND GENERAL TERMS OF USE
4.1. This “Intellectual and Industrial Property Policy” is an integral document of the “General Terms of Use” of the Arezzo Portugal Online Store and its reading, analysis, understanding and interpretation must always be done in accordance with and in conjunction with the terms and conditions established in the document in question and other documents complementary to it, duly identified there.
5. ABBREVIATIONS
5.1. In view of the provisions of the previous point, terms beginning with a capital letter in this “Intellectual and Industrial Property Policy” have the same meaning given to them in the “General Terms of Use” of the Arezzo Portugal Online Store, unless this document results in a different meaning.